Damage

Any products you receive in a shipment from Diamond that are not in salable condition as a result of breakage, rips and tears, or other non-subjective defects. (Items are not categorized as Damages according to the standard grading terms collectors use, since such grades are too subjective and vary from person to person.) If you receive a Damaged item in your shipment, you must notify your Retailer Services/Inside Sales Rep within 24 hours of receipt so that Diamond can locate a Replacement Copy for you as quickly as possible. (The only exceptions to this rule are statues, in which case you have up to seven days to report any Damaged product.) Please Note: Diamond reserves the right to deny replacements or credits for Shortages and Damages that are reported more than 24 hours after receipt of shipment.

In all properly reported cases of Damages, a Credit memo will be issued on your next available invoice. Once a Replacement has been located and shipped, you will then be billed for the replacement. Please Note: Diamond is not responsible for Damages caused by the carrier, though your Retailer Services Representative will obviously work with you in replacing Damaged goods to minimize your loss of sales and inconvenience. Please see the entry for Replacements for additional details about reporting Damages.  It is important to hold onto your damages as every four weeks you will receive a Customized Damage Return Form with instructions to destroy them or return them. You are encouraged to check your weekly Invoice for the notification that "YOUR DAMAGE RETURN FORM SHOULD BE IN THIS WEEK'S SHIPMENT." The notification will appear at the top of your Invoice immediately following the Order Status Report, accompanied by ARS labels to facilitate returns. (Please Note: If for some reason you do not receive this form, please contact your Retailer Services Representative immediately.)

To report damages, please check your shipment to be sure that:

• You have the correct number of boxes.

• The exterior of each box has no visible damage. (If there is damage, please note it in writing before signing for your shipment.

• Each label on your shipment contains your correct store name, address, and 5-digit customer number (represented as 00000 in the examples below). This information can appear in different locations on the sticker, depending on whether your shipment is delivered by UPS or non-UPS carrier, as shown in the examples below.

• If damages do exist, please submit photos of both the interior and exterior of the box(es). Exterior photos need to include the Diamond shipping label for identification purposes.

Dark Horse Dispatch

A mass Vendor Email, normally sent Tuesdays by Diamond to retailers from Dark Horse Comics, describing upcoming products, current promotions, sales, specials, product updates and other timely news. Each week’s edition is accompanied by a text file containing a customized Final Order Cut-off (FOC) attachment reflecting titles from the vendor that are on FOC on the following Monday. The attachment reflects quantities you have already ordered of these titles, when applicable, which helps guide you in adjusting your order before the cut-off. You can elect to receive or decline this mailing by visiting the Preferences page of Diamond’s Retailer Services Website.


Deadline for Returns

The specific date by which Authorized Returns must arrive at the Olive Branch Distribution Center in order for you to receive credit. The deadline for each item is listed next to the title on the Authorized Returns Form.

Deluxe Publisher

A designation used in PREVIEWS to denote listings from Aftershock Comics, ABLAZE Publishing, Archie Comics, Frank Miller Presents, Opus Comics, Massive Entertainment and Zenescope Entertainment.

Deposit

A Deposit is sometimes used as a means by which a customer may obtain payment terms other than Prepay. The Deposit is reflected on the customer’s account. At six-month intervals, the customer may request a review of his account to determine if better payment terms are warranted. If better terms are granted, any remaining Deposit balance will be deducted from the customer’s future weekly invoicing until the balance is depleted.

Diamond Book Distributors (DBD)

A division of Diamond Comic Distributors whose goal is to make a wide selection of graphic novels, anime, gaming, collectible toys and other pop-culture merchandise available to the mainstream retail book market. In addition to serving as the exclusive distributor to mainstream stores for numerous publishers, DBD also supports several comic-based initiatives nationally in schools and libraries.

Diamond Clarity

A monthly e-newsletter sent to Diamond vendors that communicates valuable information regarding Diamond’s vendor and marketing services, upcoming deadlines, and more.

Diamond Comic Distributors, U.K.

Diamond’s British counterpart, located in Runcorn, Cheshire, England.

Diamond Daily

Diamond’s daily e-newsletter, which features up-to-date information on everything from Industry News to Diamond News. Regular columns include Retail Beat and Product News.

Diamond International Galleries

A Diamond sister company that buys and sells vintage comics, original comic art, posters, animation cels and backgrounds, drawings, oils, antique toys and other high-end collectibles and memorabilia.

Diamond Item Code

See Item Code.

DiamondComics.com

The gateway to Diamond’s Internet sites, which offer retailers, vendors and consumers with Internet capability a wide range of informative features and tools including the password-protected Retailer Services Website, PREVIEWSWorld.com, PREVIEWS Adult PDF & text files, “Shipping This Week” and “Shipping Next Week” lists, archived PREVIEWS Specialty Catalogs and Order Forms, in-stock lists for the PREVIEWS Backlist Service (updated weekly) and more.

Diamond Select Toys & Collectibles (DST)

Founded in 1999 to create unique and exciting collectibles from a variety of pop culture properties, Diamond Select’s flagship brand is Minimates, which have been recognized as the #1 selling block figure in the world and was the first toy ever to be inducted into the ToyFare Hall of Fame. With partners such as Marvel Enterprises, Microsoft, Universal Studios, Twentieth Century Fox, Hasbro, MGM and Sony Pictures, Diamond Select Toys and Collectibles produces a large range of products based on a wide variety of properties.

Diamond Tools

The Diamond Tools section of Diamond's Retailer Services Website gives retailers various tools, files, and resources regarding Diamond sponsored programs and promotions. The left-hand menu on the Retailer site gives the following options:

• Social Media —Banners for use on Facebook, Twitter and YouTube, plus an animated monthly PREVIEWS ad (.gif file).
• Online Tools — PREVIEWS cover graphics, downloads of PREVIEWS Adult, the Kids Comics Order Form, PREVIEWS Gift Guides, Diamond Bookshelf Magazine, and other useful tools (including the annual Diamond Calendar).
• Videos — PREVIEWSworld Weekly videos, Monthly PREVIEWS catalog videos, the “How to Use PREVIEWS” animated video and “How to Use PREVIEWSworld” instructional video.
• Print Downloads — Weekly Tools (including lists of New Releases & Shipping Next Week and the PREVIEWS Customer Short Order Form); PREVIEWS Product Spotlight Shelf Talkers & Header Cards (including Gem of the Month, Featured Item, Certified Cool and Staff Picks); and PREVIEWS Monthly Themes (including Shelf Talkers, Header Cards and Mini-posters for each month’s theme).
• Free Comic Book Day — PR & Media Points (Tips on Getting Press Coverage, FCBD Press Release & Event Calendar Listing, Talking Points); Logos; Promo Materials; Cover & Profile Photos; Web Ads; and Publisher-provided Social Media Graphics to help participating stores promote one of the industry’s biggest annual events.
• Halloween ComicFest — Resource Center (Press Releases for targeting general audiences and kids, Talking Points, Event Calendar Listing, Press Tips, Proclamation Resolution to share with local government); Logos; Social Media Tools; Digital Ads; and Promotional Tools to attract customers into your store during this spook-tacular sales season.
• Sell Sheet Generator — This versatile tool allows you to create a sell sheet spotlighting up to 10 items per page, and displays a store logo and information that can also be customized.  These can be useful for distributing to consumers in-store or via email to increase their awareness of specific titles, lines, merchandise items, themed sales & promotions, and more.
• New Releases Widget — Customize and place these on your store's website or Facebook page to advise customers of the latest new weekly releases of comics, graphic novels and more.

Dimensional Weight

Shippers use the dimensions of a box to set the price in addition to its weight. If a box is large but relatively lightweight, then this "Dimensional Weight" is used for pricing. In this case, the weight used will be listed in the column “Dim Weight”.


Direct Ship

This term refers to expedited in-stock Orders or Reorders that are delivered directly to the retailer from Diamond's Olive Branch Hub, bypassing the local warehouse and separate from regularly scheduled weekly shipments. Except in certain circumstances, retailers are responsible for all additional freight charges applied to Direct Ship Reorders by the carrier. (Please Note: This service is only available to domestic Diamond customers.)

Direct Ship Reorders that are placed by 2:00 PM Eastern Time Monday – Friday will be set to ship from Diamond’s Olive Branch Hub the same business day.

Please Note: While same business day shipping is not guaranteed, Diamond will make every effort to ship all Direct Ship Reorders placed by these times on the same business day.

Direct Shipment Number

Also called a Sub UCC number, this 20-digit number appears on your Packing Slip and Box Label and is essential in reporting problems with your shipment to Diamond. The number always appears on the label as 00000530050004XXXXXX. The Xs represent six digits that are unique to your order. When requested by your Diamond Retailer Services Representative to give your Sub UCC number, you would provide them with these six digits. This will enable your Rep to quickly research your order and resolve any problems with it. code

Discount

The percentage of the cost of an item listed in PREVIEWS that defines your profit margin on Initial Orders, once deducted from the retail cost of the item (except for items solicited at a Net Cost, which are not affected). Discounts vary between types of items and vendors, but Diamond strives to offer the best possible Discount on all merchandise offered. See also: Discount Code, Discount Plateau, Reorder Discount and Standard Discount.

Discount information for Diamond’s U.K. customers varies significantly. Please contact Diamond Comic Distributors, U.K. for complete details.

Discount Code

The letter following an Item Code that determines the discount you will receive for a given item.
Ex: MAY220001 J  PREVIEWS #406 JULY
A full list of discount codes can be found in Diamond's Terms of Sale. (PDF), To see applicable discounts, refer to the Account Overview page.